United Airlines — the busiest airline in Houston — experienced one of the most publicized customer service incidents among airlines in recent memory in April 2017 when a passenger was dragged from a plane. 

But United and some other major airlines have been working to reduce customer complaints in recent months. Fort Worth-based American Airlines ranks slightly worse than United in terms of customer complaints in October 2018, the most recent data available. Dallas-based Southwest Airlines…

Houston Biz Journal
Flight or fright? Here are the best and worst airlines when it comes to passenger complaints