United Airlines CEO Oscar Munoz had customer service very much on his mind as he sent out his final memo of 2018 to the 90,000-plus employees who work for the Chicago-based carrier.

Calling 2018 a “meaningful success,” Munoz said United’s tens of thousands of employees were primarily responsible for that success.

“At the beginning of the year (2018), we made a set of promises to our customers and everyone we serve, as well as to ourselves about what we would achieve,” Munoz noted in the…

Houston Biz Journal
United Airlines CEO Munoz talks 2019 goals in memo to employees