United Airlines is moving to make boarding a simpler, presumably less stressful experience for passengers as it continues to try to enhance the customer experience.

The Chicago-based carrier said Sept. 18 it is introducing a revamped, two-lane boarding set-up at gates in airports throughout its network. 

For many airports, that’s down from five lanes that were used by five different boarding groups in United’s previous flight boarding procedure.

Under the new plan starting immediately,…

Houston Biz Journal
United Airlines introduces new boarding procedure